Refund policy

At Kitchen Craft, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

Certain items may not be eligible for return due to hygiene, safety, or other restrictions.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect item

We will work to provide a replacement, store credit, or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The wrong item was received
  • The item is defective

Shipping charges are generally non-refundable unless required by law.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Non-Returnable Items

The following may not be eligible for return:

  • Gift cards
  • Clearance or final-sale items
  • Personalized or custom products
  • Certain hygiene-related products